0800 334 5552 or 0207 649 9051
Feedback for Worldwide Shipping & Airfreight LTD has been compiled from 128 customer reviews
Very good, collected on time and delivered successfully
On 12-Feb-2018 the supplier responded:Thank you John for your response.. regards Paul
Unreliable and overcharged you for services they didn’t provide
On 12-Feb-2018 the supplier responded:Dear Mrs Phipps,
Thank you for your response. I am sorry you feel unhappy with the service provided by Worldwide Shipping & Airfreight Ltd.
Your quotation was based on us receiving your cargo at our Heathrow depot, to clear UK customs and fly up to the arrival airport Kingston, Jamaica. Prior to the booking being made with us on the 18th December you requested the ETA for the cargo in Kingston, we explained that since this was over the Christmas period we could not guarantee when the goods would arrive due to larger number of passengers travelling back to Jamaica over the holidays. Airlines prioritise passenger luggage over freight. (your effects were classed as freight since they are unaccompanied) Usually this does not cause a problem other than certain times of the year.. More passengers, more luggage (probably lots of xmas presents). Until passengers check in the airline do not know how much luggage there will be.
We assure you that you were not over charged. The price paid was as per our quotation. Please let us know why you think you were over charged.
Prompt and friendly delivery.
I will certainly use this company again.The gentleman who dealt with my consignment to the Caribbean was extremely efficient and helpful.The price was the lowest of all the quotes and the service first class.
I used worldwide shipping to send all my belongings when I moved to south America. This was the only company that offered the basic service I wanted at an affordable price. I never had any problems and their customer service was excellent. Many similar companies no longer accept private individuals and refer you to companies with ‘relocation’ services that charge 5 times more. For this reason, I say thank you worldwide! Manuela
On 27-Oct-2017 the supplier responded:Thank you for your comments Manuela. Glad to hear you were impressed with the service we offered. Brett
Timely in response from first call onward through the entire process. Very reassuring…
They were helpful and efficient. They kept in touch by email and phone. The goods were forwarded within the time frame they gave me. They fitted in with my movements as far as they could within their timetable. My goods were delivered safely with no damage.
My goods where delay to deliver it , didnt told me what paper work need it just last minute! The qoute cost compare to another shiping company was expensive .
On 21-Jun-2017 the supplier responded:Dear Sir,
Thank you for your response.
The goods were shipped on time and arrived at Aqaba port on the confirmed date as per your booking.
The reason why the goods did not get released from Aqaba in good time is because you forgot to send the original bills of lading to the receiver. As per your instructions we sent the originals to your UK address on 21/04/17 for you to send on to Jordan. We offered to send them via courier for you but you declined.
I have looked back at the rate provided to you and this is very reasonable. I am sure that if we were unreasonbale you would not have chosen Worldwide Shipping to export your goods.
Very good service. Took us through the whole process of importing 2 ambulances from Guernsey (non-EU) with no problems at all.
Good, reliable, economical service. Only issues were my boxes were a bit squashed when they arrived and the courier at the delivery end (DHL) didn’t phone when he couldn’t find my door bell so I had to rearrange another date.
very personal service. I have total confidence in them.
The service was hassle-free and the crate was delivered even earlier than expected.
Good customer service, expected time on arrival was on point. Definately using them again💯
Great service. Good communications.
We have never shipped anything to India beforePaul made the process very easyAlthough the Indians tried to make things difficult asking for extra paperwork the shipment was collected from us and delivered
Great service, prompt efficient and cost effective
As with previous dealing with Paul Gandy we have received excellent service. We feel that Paul has put our best interests first, keeping us informed of our shipment and offering solutions to speed (avoid delays) things up. Would recommend to others and will definately use again.
On 28-Feb-2017 the supplier responded:It is always a pleasure doing business with you Rob and hope to it continues in the future. Paul
I contacted a number or freighting companies to help with a charity event. As a school we were trying to send 500 books to Zambia from Scotland. Paul contacted me to help out. From then on we exchanged information and as it was the first time we were doing it he was very helpful. The books have been successfully delivered and we are delighted! Thank You!!
Very good service, used them several times before.They were able to accommodate us with a later delivery.
The team were extremely polite and helpful
Really great. Would recommend you to anyone. Thanks
great service, informative and well priced. Will use them again.
I would have no hesitation in using Worldwide Shipping again. They kept me totally informed of where my goods where every step of the way and delivered them in pe3rfect condition and on time. We had a very short lead time on getting our goods from one country to another, this was achieved without any fuss or problem at all.
it wasn’t purchasing instruments, but having them transported to Germany. You did a great job, thank you – and much less expensive than I feared!
On 30-Nov-2016 the supplier responded:Thank you for your great review. Much Appreciated.
Efficient and reliable service.
We had a small shipment sent to our home in Cyprus and from the very beginning from talking to Brett “who was extremely helpful and patient” to the delivery to our door was outstanding! everything in one piece even the TV! I would definitely recommend this company with no hesitation.
I had to ring them for updares a few times would have expected them to contsct me
because you take charge and see to everything, thank you
On 03-Nov-2016 the supplier responded:Thank you Linda, this must be your 4th or 5th shipment. Always straight forward working with you and we do appreciate your shipments. Enjoy winter in the Gambia, regards Paul
Brett was really helpful, guided us through something we had never done before, a true star!
I used this company to ship a few boxes to the USA from the UK when I moved. They were late to pick up the boxes and did not adhere to the time slot they arranged. We waited in for them for hours beyond the allotted time. When the boxes arrived they looked like they had been thrown off the back of a truck. Boxes were crushed, ripped and had holes in them. I used double boxes as recommended, and I was glad I did because otherwise all my stuff would have been totally ruined.
On 26-Sep-2016 the supplier responded:Dear Jessica, thank you for your feedback. We shipped your goods through DHL and have brought this to their attention. generally the service they provide is very good. Thankfully you did pack your goods well and i believe no breakages or losses were reported. Again thank you for bringing this to our attention. If you have any photgraphs of the boxes at the time of receipt kindly forward them to me. As for late collection, our carrier does give us a window for pickup but due to the nature of transport sometimes these times are not adhered to. there could be numerous reasons why the driver was late, more than often it is traffic or unforeseen delays at previous collection/ delivery points. we do our very best to offer a good service at a competitive price and we are sorry that on this occasion we did not meet your expectations.
Excellent communication, extremely fast collection and delivery at destination, reasonable prices, would highly recommend
Outstanding friendly service. I have recommended to everyone!
Very good service, came back to us promptly with prices. Was given all the info reference the sailing dates and vessel which we were able to pass onto our client when requested.
Amazing service. Very proactive and the whole process was flawless. They have undertaken a couple of shipments for us to Nepal where many other companies would not even consider it due to the fuel shortages etc.Great communication from the agent – Brett Farmer.Brilliant service!
They were very professional and helpful it’s the first time I have ever shipped goods into the uk and although it was only a fairly small value item,the collection and delivery was quick and without problems. Please pass on my thanks, I will certainly be using them again soon.
On 26-Aug-2016 the supplier responded:Thank you for your great comments.
Timely response to request.Prompt delivery. Always keeping to their promise
Plan to use again!
very efficient and excellent service
Very supportive good and friendly service
very excellent job i will use worldwide again and will recommend to friend.
Very communicative. Great to work with. Thank you
Excellent customer service and very helpful staff.
Very helpful from initial enquiry to completion. Nothing was too much trouble.
I’ve worked with Paul and the team at Worldwide Shipping over a number of years and have always been super happy with the service they provide. Good value, dedicated to supplying a quality service and happy to support both large and small shipments.
From the time of contact & throughout the process I was kept informed – Slight hiccup with the paperwork at the America end but this got sorted swiftly so as to not cause too much of a delay.
Very helpful. Efficient . No problems.
We are looked after by Brett Farmer who is the reason we use wws. His customer service is second to none and we trust him implicitly with our goods.
Generally the service was excellent.
On 19-Apr-2016 the supplier responded:Thank you Andrew, all the best Paul
I appreciate the follow ups and professional advice and service. This was a one time problem and I was handled like I ship with you every day. I am very appreciative of your help with our small problem and would recommend you to anyone that might need shipping professional.
On 19-Apr-2016 the supplier responded:Ricky, this was a very straight forward shipment for us. Thank you for your comments which is appreciated.. Regards Paul
Excellent service for our goods going to and back from Spain.
Great service – they were really on top and everything went very smoothly
staff were extremely helpfu
Not teceived my shipping yet . Left england on 18th january. Landed in new york on 22nf february still waiting for a delivery date it is now march 7th
On 08-Mar-2016 the supplier responded:Thank you for your response.
Your goods sailed out of the UK on Vessel Bremen Express on 12/02/2016, ETA at the arrival port 21/02/2016.
A certificate of shipment was sent out to you by email on 15/02/2016 @ 09:55. I have re-sent a copy to you this morning.
Your goods are currently be undergoing US customs clearance, this process is currently taking between 2-3 weeks, unfortunately we have no control over this.
Our overseas agent will contact you once your goods are released to arrange a delivery date delivery.
staff were extremely helpful!
This was the first time I used their service
Very very bad service I feel as if Mr. farmer deceived me out of paying more and then asked for more when my goods were already delivered. Please see my comments below.
On 20-Jan-2016 the supplier responded:Thank you very much for your response. As explained at the time of booking the increase was due to a mistake i made when calculating the overall cost, i have apologised for this. The correct price was given to you before you made any payment to us and you were under no obligation to proceed with your booking.
I contacted you for additional payment as our original quote was based on 203kg (447lbs). The overall weight received for your shipment was 243kg (536lbs). An increase of 40kg. This was emailed across to you on 24/11/2015 @ 11:09. I had not forgotten to include any charges, the price altered due to the increased weight.
This is the first response i have seen in regards to any damage to the goods. I have checked the POD (Proof of delivery) and nothing has been noted as damaged or missing. Your effects were packed by yourself and I do not know the quality of packaging used. It would be unfair to assume that your packages were mishandled. Reference missing items were any of the boxes received unopened, since this has not been noted on the proof of delivery.
To summarise the original quote was approximately one year old and you accepted the ammended quotation to reflect “today’s” rates. The price was based on 203 kgs however was check weighed and found to be 243 kgs hence the additional charge.
Regards Brett Farmer
Guided me along all the way. Brett was very patient with me, and helped me with information.
Superceded my expectation. Prompt delivery.
Executed our request as expected and always available to discuss any queries – I would recommend this service
Very reliable, good communication, parcel arrived on the suggested timing and good pricing. I will definitely be using again. Very happy customer
Final delivery took longer than expected, but that was mostly outside Worldwide Shipping’s control.
My goods were delivered with no problems. I would use the service again and recomend to others.
I have worked with Paul and his team on a number of occasions and every time te service has been excellent.
On 18-Nov-2015 the supplier responded:Thank you Doug, must say you make my job easy!Regards Paul
Excellent service and good to deal with.
Always most helpful
My shipment was delayed,and sent to the wrong destination and took over two weeks before I received them.
On 17-Nov-2015 the supplier responded:Thank you for your response. To clarify, your goods were not sent to the wrong destination, there are no direct flights from the UK to Lesotho in Africa. The goods fly via Johannesburg, SA and connect on the first available in to Lesotho.
Our records show that the goods departed LHR to JNB: 5 083-26091122 SA235 11-10-15 CONNECTED SA8062 13-10-15
very good & efficient service at a reasonable price
always polite and package in good condition
On 16-Nov-2015 the supplier responded:Thank you Ashley for your feedback and pleased that your effects have arrived safely. I will let our agent in Zimbabwe know.
Very good but could do better.
On 16-Nov-2015 the supplier responded:Thank you for your feedback. We do offer a vehicle collection service all over the UK, please do ask us next time so we can quote you. Again thank you for shipping with us Stanley, we genuinely enjoy speaking to you.. Paul
The service was excellent. Paul was very helpful , will use the company again.
On 16-Nov-2015 the supplier responded:It has been a pleasure dealing with you.
Kind regards Paul
Considering the short notice given, the shipping was organised very quickly.
Overall good service
On 16-Nov-2015 the supplier responded:Thankyou Mrs Humphreys for your feedback.
One of the worst experiences of my life. Despite numerous contacts re terrible delivery. I can not rate this company badly enough. Also asked re compensation & was denied outright.
On 16-Nov-2015 the supplier responded:Mr Lamb, in our defence we collected and delivered your freight on time to the airline. Once the airline has control of the shipment, ultimately they decide when your freight will arrive at the destination which is normally dictated by space availability. We used Qatar airlines which tranship via Doha. As per tracking below there was a backlog problem at Doha.This delay was beyond our company’s control and we kept you informed throughout the shipment.
For P7677456 (64451) going to KTMDateNote26-09Received by carrier 26SEP @ 204427-09Manifested by carrier for flt QR002 on 27SEP from LHR to DOH27-09Notes: (flt 1) QR002 on 27-09-15 Departed QR002 27SEP28-09Arrived DOH 28SEP 8pcs 29-09Manifested by carrier for flt QR0650 on 29SEP from DOH to KTM29-09Manifested by carrier for flt QR0646 on 30SEP from DOH to KTM30-09Airline contacted for postflt @ 09:41 Notes: (flt 2) QR650** on 29-09-15 Space/backlog problem on flight01-10Manifested by carrier for flt QR0646 on 01OCT from DOH to KTM01-10Manifested by carrier for flt QR0646 on 01OCT from DOH to KTM01-10Manifested by carrier for flt QR0650 on 01OCT from DOH to KTM02-10Manifested by carrier for flt QR0646 on 02OCT from DOH to KTM02-10Airline contacted for postflt @ 09:48 Notes: (flt 2) QR650** on 01-10-15 OFFLOADED DUE EXCESS PAX BAGS AND PAYLOAD, REBOOKED TO FLY 03/10.02-10Manifested by carrier for flt QR0646 on 03OCT from DOH to KTM03-10Notes: (flt 2) QR630 on 03-10-15 Departed QR0646 03OCT
The team at Worldwide freight have been excellent. Offering help and advice at every stage of the importation. We have used Paul and his team twice and on both occasions found the attention to detail exceptional. I would have no hesitation in recommending Worldwide freight
Our contact, Brett, was most helpful and attentive to our needs as amateur shippers – unlike, I might say, a number of his competitors.
On 04-Nov-2015 the supplier responded:Thank you for your feedback.
Brett was excellent as a contact. answered any questions quickly and kept me informed
Even working with them from the US in getting my items shipped from USA to UK, they were right on time with everything.
Everthing arrived in perfect order
On 09-Oct-2015 the supplier responded:thank you for feedback and I’m glad that you were happy with our service. Kind regards Paul
Good service as I recall. Asking for my comments nearly 3 months after the service was provided is a bit of a nonsense!
The collection and delivery service offered was excellent. I had no idea what to expect and was very pleased with the way you team collected and delivered my goods
On 15-Oct-2015 the supplier responded:Thank you very much for your response and we hope to work with you again.
Worldwide Shipping & Airfreight is very reliable, customer devoted and on time company. Their Customer Service is prompted, kind and polite. I would use their services at anytime.
Excellent service from Brett Farmer in England – always very helpful! Agent in Bangkok was also very efficient & professional.I would definitely use and recommend Worldwide Shipping again!
Bad because though I was told to look through the bill of laden of which I sent a scanned copy by email ,your agent should have alerted me of a missing alphabet in the vin which was clearly missing. I
On 02-Jun-2015 the supplier responded:William, as with all bills of lading the draft copy must be checked and approved by the customer. We e-mail you the draft on 20th April “Please see attached draft bill of lading for your approval or ammendment. Please check all information carefully.” Unfortunately no ammendment to the vin was requested. Regards Paul
The price quoted was very good considering my goods were send by air. Once my goods were uplifted in the UK they arrived at the destination within 10 days all clearedI found the boxes not to be of top quality. I went to price boxes the same size as WWS and for the same price as yours, the walls of the box were of better cardboard than yours. Consequently my boxes arrived squashed. Had I not taped around your boxes top & bottom, they would have burst at the seems.The staff were very helpful and answered all my questions. You have a very good team.I would recommend your company anyday.Thank you again.
great service from the guys at worldwide nothing was too much trouble and sorted any query’s and problems with ease and quickly, especially thanks to Harko,Paul,Brett. would recommend worldwide shipping to anybody shipping anything around the world cheers. Jim porter
Professionally handled, good communications.
Every step from the initial phone call enquiry through to the delivery in Italy was done exactly as promised. Brett and Paul could not have been more helpful, I will definitely use Worldwide again and would not hesitate to recommend them
Quick and easy service
Brilliant, friendly, comprehensive service. Well done and many thanks.
It was very relaxed & very Professional, & people you can trust. Thank you
Excellent and supportive staff
Everything well coordinated, excellent communication throughout. I would use them again
Very good service – the only issue was that the timing and date for delivery was changed and I had to keep calling to find out when the boxes would arrive…
Because there is an 8 hours time difference where we are, it was difficult to communicate on a timeline, but WorldWide employees were very courteous, helpful and left messages when possible. We also had to delay the shipment a couple of times, but WorldWide were always polite and did not make a big fuss over the delays. I would use them again.
Great service , competitive and freindly
Great service, value & communication 😀
Very good service in all ways. Keep up the good work Paul.
Fantastic efficient service from Brett at the main office in England – quick quote which was realistic with no hidden costs
The advice and information that I was given regarding import duty on my goods bore no resemblance to what actually happened in reality. Even though they have agents here in Vietnam to advise them, I was left with the impression that they were only after my money to get the goods to Vietnam and, after that, I was on my own even though I had paid for a door to door service.
Perhaps I should bill them for the hundreds of dollars in tax that I ended up paying.
Would I recommend them to a friend? Absolutely not.
On 30-Jan-2015 the supplier responded:Thank you for your comment. All destination duties/taxes if applicable are excluded from our quotation since we have no control over foreign customs. Normally there would be no duty payable at destination if Customs accept that the items are for personal use and not for resale. Apart from having to pay some duty according to our tracking your items were delivered on a door to door basis. We are sorry that you view it is our fault that duty was payable in Vietnam.
On 02-Feb-2015 the customeradded:I have not said that it was your fault that duty was payable – I have said that the advice that you gave me regarding this was false; you told me that I wouldn’t have to pay anything.
The goods were delivered to me was because my secretary made numerous phone calls, I had to go for an interview to their head office, another colleague had to go there on another occasion on my behalf and I was fortunate enough to have a resident’s card. If I hadn’t previously obtained one of these, my goods would have been impounded and I would not have received them. The customs officer told me this himself. The process took weeks more than you estimated.
Not much of a ‘door to door’ service in my case – I’m sure that you’ll agree.
See this exchange on Feefo
From beginning to end, dealing with both Brett and Paul was both very pleasurable and made the whole experience easy and hassle free. I will definitely be contacting them the next time we require their superb service.
On 02-Feb-2015 the supplier responded:Thank you Mark, til the next time !!
Well organised, well planned, went off without a hitch!
The whole exercise to ship our furnishings, table ware and kitchen equipmentwas just great. The standard of packing was so good there were no damages or breakages. The shipment was held up due to Christmas at the docks and it did come a bit later than we had expected. Many thanks.
thr service was good , except the fact that I had to pay storage because there was no transporters available…
On 30-Jan-2015 the supplier responded:Yes this was unfortunate the container docked late 18th Dec and cleared customs on Monday 22nd December. Due to the time of the year the Shipping line had no transport availability in order to move the container from the port to our warehouse. I personally contacted every haulage company requesting transport but to no avail. Even though the shipping line normally undertake UK transport deliveries which at other times of the year is efficient and with minimal delay on this occassion they couldn’t – Storage and demurrage costs still apply and such costs were shared amongst all of the importers dependent on the volume. Very unfortunate but beyond our control.
Understood what I wanted and did just that.
Delivered on time, very helpful guys would not hesitate to recommend them.
The Company were amazing:helpful and positive.
very commication very impressed
First class initial and backup service. competitive rates and very friendly. Beats DHL etc hands down.
Great communication and commitment to customer satisfaction.
I was disappointed when I went to collect the car as Sullivan Maritime made a charge of over £100 and had I used that were recommended by yourselves then it would have been an even bigger charge. I think I should have been told the amount as I could have had the shipment cheaper from other companies had I known about this big charge.
Professional staff. They kept updated and never felt tired of my calls and emails. I would recommend them to any one on my way.
Good communication and good service… Thanks !
Prompt service, competitive.
Very professional company to deal with and always helpful with any questions that needed answering.
Would certainly use again for any other exports.
Quick, excellent advice and service.I would recommend Shipping & Airfreight and use them again in future.
On 10-Nov-2014 the customeradded:Great
Excellent service and delivery on time and in good condition. Thanks.
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Worldwide Procurement is a division of Worldwide Shipping and Airfreight Ltd
Head Office: Old Church House, High Street, Stockbridge, Hampshire, SO20 6EX
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